Frequently Asked Questions

Points

How do I get points?

Every $1 spent on the site for confirmed orders = 1 Med Point. So if I buy something for $40, I get 40 points.

Example Usage of MedPoints:

Let’s say I want a quarter of Fire OG. I place the item in my cart. I’ve spent $500 on the website. When I go to checkout, the website will prompt me if I want to apply points for a discount.

I decided to apply 400 points, saving me $4 off the product I want.

End Result: I saved $4 off my order, getting me a $66 quarter of Fire OG.

Do I get points for shipping costs?

You get 1 med point per $1 spent on the website NOT INCLUDING shipping and handling. Unfortunately it costs a lot to ship across Canada and this always has to get paid, so we can’t include it in the points system. So if you get $50 worth of product with $20 shipping and pay $70, you will receive 50 Med Points to your account.

Do points apply for ALL West Coast Supply products?

Yes, points apply for all of our products!

Do points work on Variety Packs / Sale Items?

Yes they do! We still reserve the right to cancel redeeming points on any product. But we haven’t done it yet and doubt that we will in the future.

Where else can my points work?

MedPoints are only valid at West Coast Supply. Don’t try using them at BestBuy or anything. 🙂

Do points expire?

No, we thinking putting expiration dates on points is a mean way to operate so our points will be on your account until you decide to use them. 🙂

Payment

New Customer Purchase Limits

Starting Oct 19th 2020, we’ve set a $500 order limit for new customers going forward.

This limit is for E-transfer & Credit card orders only, bitcoin payments have no limit.

This measure was set due to new users abusing the system and claiming fraudulent payments.

We’ll gradually increase the order limit as new users order more, here’s how the new tiered system works

Tier 1 – New users can not exceed $500 on their first order
Tier 2 – Once a customer reaches $1000 in completed orders, they’ll be able to place orders for up to $1000
Tier 3 – Once a customer reaches $2000 in completed orders, the limits will be removed.

*Limited to one sale every 3rd day for the first week*

Click here to view your current purchase limit


Click here to purchase quick bitcoins($150-200 limit)

Or Buy bitcoins here for bigger amounts (you’ll have to verify your account and it takes a few more steps but you’ll have a bigger limit)

*If you’re having any issues with the purchase limit, please contact us at sales@westcoastsupply.net and let us know the specific reason on why your account doesn’t require any limits, and we may consider removing it.*

How can I pay for my order?

We accept Interac E-Transfer, Bitcoins & Credit cards.
Contact us if you need assistance with making a payment.

Auto Email Money Transfer System

Our new automated email money transfer system gives our customers faster processing time as our staff no-longer need to manually accept EMT payments every morning.

Instead, e-transfers are automatically be accepted within 30 minutes after you’ve sent the payment.

This improved system has been tested for a few months now and has had great success in cutting down wait times as customers used to email us asking why their e-transfer had not been accepted yet (usually late at night!).

You can make a payment anytime of the day and it’ll be accepted regardless of what time of the day it is. This helps us focus on packaging and shipping your orders faster.

New customers will still need to validate their age by providing a photo of their drivers license (front and back), the validation is automated as well! So you won’t need to wait for us to manually approve you (another way of helping process your order faster!)

Contact us at sales@westcoastsupply.net for any further questions.

Where can I purchase Bitcoin?

Bitcoins can be purchased peer to peer, online services like Coinbase) fast to setup and buy bitcoins but limited to $150-200 until further verifications) or Localbitcoins (takes a few hours to setup but can purchase more bitcoins at once)

Coinbase = Faster account setup but lower purchase fee.

Localbitcoins = a longer account setup, and a somewhat higher fee, but you can purchase more bitcoins at once, you can also purchase them using different methods of payment.

You can also use Shakepay to buy bitcoins in Canada, they accept e-transfers.

Still having issues with buying bitcoins? Just contact us at sales@westcoastsupply.net and we’ll assist you ASAP.

I've sent my bitcoin, now what?

Bitcoins payments are automatically accepted after 2-3 confirmations in the blockchain and you’ll receive a confirmation email from us once the payment is processed.

If you order during our business hours, Mon-Fri (10am-5pm) and before our cut-off time (12-1PM PST), then we can process your order and start packaging it for shipment same day. Otherwise, all confirmed transactions outside our business hours will have to wait until the following business day to get processed.

If you order on the weekend, your package will be packed and shipped on Monday.

What Credit Card types are accepted?

We accept all major credit cards except for American Express.

We also accept Debit & Prepaid Cards.

What will my order look like on my credit card statement?

The transaction will come from various company labels and will NEVER say *WEED SITE* or anything close to that. We rotate different company names that are not related to marijuana for everyone’s safety.

To identify your order you can look through your statement and match your order total as well as the time order was placed.

Attention For CC Payments

Please note that we have a 0 tolerance policy with chargebacks or friendly fraud. If you see a charge on your credit card statement that you do not recognize please contact us immediately before calling the bank. In the event that a chargeback occurs, you will be blacklisted indefinitely from use of our credit card service

Is my information secure?

Your information will never be shared or sold to 3rd party companies. All information is encrypted and is never stored or saved on site.

Why is there an extra fee on my credit card statement?

There’s a 3% surcharge for using the credit card option, this surcharge is to help pay some of our credit card processor provider fees. The 3% is calculated on top of your total order value.

Contact us at sales@westcoastsupply.net for any inquiries

My card has been charged but it is not processing

If you have made a successful payment and your order is not processing, please contact us at sales@westcoastsupply.net and we will audit your order and assess the issue immediately.

I've made a payment with my Credit Card, now what?

Credit card payments are automatically accepted and you’ll receive a confirmation email that your order is now processing. If you order during our business hours, Mon-Fri(10am-5pm) and before our cut-off time(12-1PM PST), then we can start packing it for shipment. Otherwise, all confirmed transactions outside our business hours will have to wait until the following business day to get packaged.

If you order on the weekend, your package will be packed and shipped out on Monday.

General

Are there really benefits to using medicinal marijuana?

Absolutely! View our Medical Marijuana Treatments section and our blog for more discussion of the numerous benefits of medical marijuana.

Do I need to send you a valid I.D. or MMJ prescription?

Photo ID *required*

We will need photo ID for your first order only, please provide it during checkout or send it to sales@westcoastsupply.net once you’ve submitted an order.

MMJ Prescription

We do not require MMJ prescriptions to order.

What are your hours of operation?

We take orders 24 hours a day, seven days a week, 365 days a year.

For shipping and customer service, the West Coast Supply online store is open Mon-Fri from 10 am to 5 pm Pacific Time.

We accept payment daily, but please note our weekday same day orders cutoff time is generally between 12:00PM-1:00PM PST, any orders made after our cutoff will be processed and shipped the next day unless it’s a weekend, then the order will be processed and shipped on the following weekday (Usually Monday unless it’s a stat holiday).

Do I have to use my real name when placing an order?

Yes. Please use the same name as your E-Transfer & Shipping address, or let us know if you’re using another person’s e-transfer.

Not only is your payment method verified, you need your real name in case your package doesn’t fit in your mailbox. When that happens, your package will be sent to your closest postal outlet, and you can only retrieve it with your real name.

Am I at risk of a US Travel Ban?

No, all of our customer information is kept confidential and all orders are disguised as common purchases.

Shipping

Is your shipping service discreet?

Absolutely! We work hard to ensure that each and every customer feels totally secure ordering from West Coast Supply, and we will earn your trust. First we double vacuum seal your order. This helps us be certain that there is no odor from your package. Then we seal it in an envelope!

This means your package is safe from the elements—and from nosy neighbors. Your package looks exactly the same as everything else on the Canada Post truck.

How can I track my order/package?

We ship all orders with Canada Post. Every package is first confirmed, and then receives a tracking number. You’ll get that tracking number as soon as your order is finalized, and you can use it to track your package.

How long will my package take to arrive?

We ship everything using Canada Post Regular Parcel service, you have the option to upgrade to XpressPost or even get FREE XPRESSPOST on orders over $200.

Most packages get where they are going within 3 to 5 business days. However Canada Post delivery time does depend on your province and how remote your city/town is.

XpressPost Shipping Times (Approximate)

Regional XpressPost (British Columbia, Alberta, Saskatchewan, and Manitoba)
  • Major Urban Areas: 1-2 Days
  • Non-Major Urban Areas: 2-3 Days
  • Northern Regions & Remote Areas: 3-5 Days
National XpressPost (Everywhere besides BC, AB, SK & MB)
  • Major Urban Areas: 2-3 Days
  • Non-Major Urban Areas: 2-4 Days
  • Northern Regions & Remote Areas: 3-7 Days

PLEASE NOTE:

  1. Delivery time is the number of business days since a deposit was made (When it was given to Canada post) and when it gets delivered to the customer.
  2. A business day is any weekday that is not a stat holiday observed by Canada Post.
  3. All services and deposits made on a non-business day will begin delivery or processing the next business day.
  4. Items deposited after cut-off of that business day are sent the following business day.
  5. Delivery times are subject to change with no notice because of transportation issues.
  6. You can provide special delivery instructions in the side-notes when you place your order.
  7. Email us at sales@westcoastsuply.ca Make sure you have your order number. For further information visit XpressPost FAQs.
Is shipping weed online safe?

Yes! There are dozens of online dispensaries located in Vancouver that are NOT operating under the federally-approved medical marijuana system. City Hall and VPD have allowed dispensaries to proliferate so people can safely access medicine, so long as there are no sales to minors or any gang affiliations.

Vancouver has honestly been shipping weed in the mail since the 90’s and to date, we know of no-one who has ever been charged with receiving pot in the mail.

What is ‘Signature on Delivery’ and why do I want it?

It’s exactly that, when your package is delivered you need to sign for it. If you aren’t home during the delivery, the package will be sent to the closest post office where you’ll have to go pick it up and present ID when doing so.

We’re going to start forcing Signature on Delivery on orders over $300 to prevent any theft from happening on large orders, because we can’t afford to re-send an order if it’s delivered and isn’t there when a customer gets home, this is the only way we can properly ensure the safety of delivery.

You are more than able to opt out of Signature on Delivery if it’s inconvenient to you, but please understand that we are not liable for a package once it’s delivered to your address. Signature on Delivery is an extra padding of insurance to make sure no one steals your medicine.

My order came, but it was too big for my mailbox. What should I do?

Pursuant to Canada Post guidelines, any packages too large for mailboxes go to the closest Canada Post outlet. Check at the Canada Post outlet nearest to your home, office, or wherever your package was sent.